Shipping policy
Last updated: May 10, 2026
At AURETOP, we aim to deliver your orders efficiently to customers in the United States, Europe, and Hong Kong.
Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Shipping Destinations & Estimated Delivery Times
United States: Standard shipping (7-14 business days), Express shipping (3-7 business days)
Europe: Standard shipping (10-21 business days), Express shipping (5-10 business days)
Hong Kong: Standard shipping (3-7 business days), Express shipping (1-3 business days)
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on destination and order value. We offer free standard shipping for orders over $75 USD (US), €70 EUR (Europe), and HK$600 (Hong Kong).
Customs & Import Taxes
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in the product or shipping price and are collected by the carrier or local authorities.
Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.
If you have questions about shipping, contact us at admin@auretopove.com or at our mailing address: 36/F, Tower 2, Lippo Centre, 89 Queensway, Admiralty, Hong Kong.