Return policy
Last updated: May 10, 2026
We want you to love your AURETOP purchase. If you are not satisfied with your order, we offer returns and exchanges under the following terms:
Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange. Items must be unused, unworn, in original condition, and with all tags attached. Clearance items are final sale and cannot be returned or exchanged.
Return Process
To initiate a return, contact us at admin@auretopove.com with your order number and reason for return. We will provide you with a return shipping address and instructions.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
If you wish to exchange an item for a different size or color, please note your preference in your return request. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.
For return inquiries, contact us at admin@auretopove.com or at our mailing address: 36/F, Tower 2, Lippo Centre, 89 Queensway, Admiralty, Hong Kong.